Refund policy
Last updated: November 5, 2026
Every Reluctantly Owned item is printed to order, just for you. We want you to love what shows up at your door, even if your cat couldn't care less.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please email us at hello@reluctantlyowned.com, preferably within 30 days of delivery, with:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
We aim to respond within 2 business days.
Once we've reviewed your request, we'll arrange an appropriate remedy, which may include a replacement or refund at no additional cost to you.
You generally won't need to return the item unless we specifically request it. Where a return is required because of our error or a defective product, we'll cover reasonable return shipping costs.
This procedure does not limit any rights or remedies available under applicable consumer law.
Wrong Size, Wrong Colour, or Change of Mind
Because our products are printed to order, we generally don't accept discretionary returns or exchanges for:
- Selecting the wrong size or colour at checkout
- Changing your mind after production has started
- Entering incorrect product details when ordering
Please review the product size guide and double-check your order before completing checkout.
If we send you a size, colour, or product different from what you ordered, that's our mistake, and we'll put it right.
Nothing in this section excludes any cancellation, return, or refund rights required by applicable law.
Order Changes and Cancellations
Made a mistake? Contact us as soon as possible at hello@reluctantlyowned.com with your order number and the change you'd like to make.
We recommend contacting us within 12 hours of placing your order. However, production can begin sooner, and this is not a guaranteed cancellation window.
We'll do our best to accommodate changes or cancellations before production begins.
Once an order has entered production, changes or cancellations may no longer be possible, except where required by applicable law.
Lost or Undelivered Orders
If your package appears lost, tracking shows it was delivered but you haven't received it, or your order is significantly overdue, please contact us at hello@reluctantlyowned.com.
Include your order number and any relevant tracking information.
We'll investigate the issue with our fulfilment partner or shipping carrier.
If an order is confirmed lost or was not properly delivered, we'll arrange an appropriate replacement or refund at no additional cost, subject to applicable law.
We recommend reporting delivery issues within 30 days of the estimated delivery date so we can investigate promptly. This reporting period does not remove any statutory rights.
Late Orders
If your order is taking longer than expected, email us at hello@reluctantlyowned.com with your order number.
We'll investigate and provide an update.
Our usual production and delivery estimates are available in our Shipping Policy.
Any cancellation or refund rights arising from a failure to meet an applicable shipping deadline remain unaffected.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate and complete before placing an order.
If you notice an address error, contact us immediately. We'll attempt to correct it before dispatch where possible.
If a package is returned or cannot be delivered solely because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply before we resend it.
We'll explain any applicable charges and request your agreement before arranging reshipment.
We won't charge you for delivery errors caused by us or our fulfilment partners.
Refunds
Approved refunds will normally be issued to the original payment method.
Once a refund has been processed, the time it takes to appear in your account depends on your bank or payment provider.
We'll notify you when your refund has been processed.
Your Legal Rights
Nothing in this policy excludes, restricts, or limits any rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides greater protection than this policy, those legal requirements will take precedence.
Contact Us
For questions about an order, return, replacement, or refund, contact:
Reluctantly Owned
Email: hello@reluctantlyowned.com